Does the Size of the Business Effect Your Service?

It’s been a commonly held belief that big companies with extensive television, print and radio ads are the ones who are going to provide you with the best customer service and the best deals. After all, there’s a reason they got so big, right?

Some of this is true. Large companies certainly have the infrastructure to ensure that you get the job done right, and with less mucking around than some small companies. They may also offer you the peace of mind that you’re working with a trained professional, someone on whom you can and do rely. But does this mean you’re always getting the best deal?

Recently, one of our employees car windows was shattered, and in the ensuing calls, contacts and attempts to attain a quote to fix it, he came across an interesting phenomenon. Two of the most recognized glass repairers in the nation, lets call them Windshields O’Patrick and the R.Q.A.C were contacted in an effort to obtain a quote, and while provided with excellent service from one, the other was lacking, keeping the employee on the phone for an unreasonable period just to receive a quote for a common problem. Unfortunately, the company with excellent customer service was significantly more expensive than the rude company. So, in an effort for something different, the employee contacted a company called Novus who was still well known but certainly not to the standard of the previous two. As well as offering to replace the window for hundreds of dollars less, the company was also polite and respectful as well as quick and efficient, and was also prepared to work on the weekends in an effort to get the job done as soon as possible.

This experience has brought to light the realisation that an efficient, medium sized company such as Promotion Products can provide you with all the efficiency and professionalism provided by the largest companies in the world, without all the red tape and poor customer service sometimes associated with big industry.

So make sure you get the best of both worlds, next time you choose a promotional product.