Australia's best value Customised Gift
We do not just talk about great value at Promotion Products - we guarantee to beat any other like-for-like price on a Promotional Product - if we cannot beat it we will donate money to your nominated charity. No gimmicks - just great value - read about it here.

Customised Gift - how to place an order
We make your order of Customised Gift as straightforward as possible. Our customer service team are very client focused so your order goes smoothly from start to finish. You can read about ordering here or go straight to the order form here.

Managing your artwork
Our objective with every order is to find an effective product that will make your message or logo stand out from the crowd. We can only do this with good quality art logos - it's like making a cake - the end result will only be so as good as the ingredients!. Our staff will ask you for an EPS or AI file type - these are special artwork file types that will make your logo appear clean and crisp, you can read about these files here. If we are organising embroidery for you we can accept just about any other file type you have - jpegs, bitmaps etc - just ask your salesperson if you need help sourcing artwork.

Extra logo Decorations?
All the Promotional Products supplied by Promotion Products can feature your logo or message. Most of them can be decorated in a secondary area or feature multiple logos - it depends on your selected product - simply ask for more details from your account manager.

Product Sampling
Very often clients request a sample to make double-sure that the Customised Gift on the web is exactly what they (or their boss!) is looking for. We will send samples free of charge where possible but please note most samples are required to be bought by us from import companies so often sample charges will apply - simply talk to our reps for more info.

No Set Up Fees
All the products that we market on our website are shown costed with basic decorations, most of our competitors charge separately for set up costs - this is mentioned in small print. We want to show web shoppers one straightforward, easy to understand cost - set up fees are included at Promotion Products!.

How long does an order take?
Most of the items we produce can be sent to you on an express basis. This may attract a surcharge. It is best to assume that most items take 2-3 week for production but please always ask us for more information about your order of Stainless Steel Stubby Holder.

Delivery Method
Delivery is charged additional and is based on the size or your order and the delivery destination. We send our items by the lowest cost quality carrier depending on where the item has been decorated - Sydney, Melbourne, Brisbane and Perth. Alternatively your freight account can be used instead.

Payment methods
We accept cash, credit cards, cheques and EFT payments. Credit card payments usually attract a surcharge due to the high transactional cost - we will advise any such costs.

Charity, School, Education and not-for-profit discounts on Customised Gift
We believe that community organisations and not for profit groups play an important role in Australian community life. We seek to support such organisations whenever we can. Our pricing is recognised to be Australia's best value however we may be able to give your organisation a further discount - please just tell us what you are up to and we will see how we can help.

We look forward to helping you further
The Promotion Products Team