Our value promise - Promotional Hats
Our commitment to providing Australian customers with the very best of value has lead us to develop a three way value promise. 1/ We always provide the best quality Promotional or Branded item that your budget will allow, 2/ the order process with be straightforward and easy with our customer service focus, 3/our prices will be more that competitive - they will be the lowest. We believe our prices are so good we guarantee that if they aren't we will donate money to your favoured charity - click here for more information.

Promotional Hats - how to place an order
We make your order of Promotional Hats as straightforward as possible. Our customer service team are very client focused so your order goes smoothly from start to finish. You can read about ordering here or go straight to the order form here.

Logo Art and decoration files
When decorating your chosen Promotional Item or piece of Branded Clothing we need good quality source artwork for a good quality decoration!. Our staff have years of experience in making your logo or design fit your chosen product. You will be sent a proof showing your decoration but before we can do this we need your logo art. For embroidery we can except your logo in virtually any email -able format, for all other decoration types we need to either locate or create and EPS or AI. You can read about these files here. If you do not have these files we will create them for you.

Need an additional decoration?
Almost all of the Promotional Products we sell can have one or more decoration - simply ask your sales person for more details.

Product Sampling
Very often clients request a sample to make double-sure that the Promotional Hats on the web is exactly what they (or their boss!) is looking for. We will send samples free of charge where possible but please note most samples are required to be bought by us from import companies so often sample charges will apply - simply talk to our reps for more info.

No Set Up Fees
All the products that we market on our website are shown costed with basic decorations, most of our competitors charge separately for set up costs - this is mentioned in small print. We want to show web shoppers one straightforward, easy to understand cost - set up fees are included at Promotion Products!.

Production time frames
The majority of our products are custom decorated with your logo in 2-3 weeks - it will be confirmed by your sales person how long your Promotional Headwear will take to produce. We are the rush order specialists - just ask for more information on your product.

Shipping
We service Australia-wide sending our decorated goods out from Sydney, Melbourne, Brisbane and Perth. Where your order is dispatched from will depend where it is warehoused. We have a policy of using the most economic freight method that meets our quality parameters and matches your timeframe. Alternatively if you wish to organise your own transport this can be arranged.

Payment methods
We accept cash, credit cards, cheques and EFT payments. Credit card payments usually attract a surcharge due to the high transactional cost - we will advise any such costs.

Promotional Hats Not for Profit Discounts
All over Australia people give their time and money in support of local clubs, non profit making organizations and charities. We have a commitment to this sector - we will discount our pricing where possible - to help those that help others. Please contact your salesperson directly and tell us which you need - we will try help however we can.

We look forward to helping you further
The Promotion Products Team