Our value promise - Customised IT Products
Our commitment to providing Australian customers with the very best of value has lead us to develop a three way value promise. 1/ We always provide the best quality Promotional or Branded item that your budget will allow, 2/ the order process with be straightforward and easy with our customer service focus, 3/our prices will be more that competitive - they will be the lowest. We believe our prices are so good we guarantee that if they aren't we will donate money to your favoured charity - click here for more information.

Customised IT Products - how to place an order
We make your order of Customised IT Products as straightforward as possible. Our customer service team are very client focused so your order goes smoothly from start to finish. You can read about ordering here or go straight to the order form here.

Managing your artwork
Our objective with every order is to find an effective product that will make your message or logo stand out from the crowd. We can only do this with good quality art logos - it's like making a cake - the end result will only be so as good as the ingredients!. Our staff will ask you for an EPS or AI file type - these are special artwork file types that will make your logo appear clean and crisp, you can read about these files here. If we are organising embroidery for you we can accept just about any other file type you have - jpegs, bitmaps etc - just ask your salesperson if you need help sourcing artwork.

Need an additional decoration?
Almost all of the Promotional Products we sell can have one or more decoration - simply ask your sales person for more details.

Sample Policy
If you require a sample of the Customised IT Products it can be arranged. If we charge you for this will depend on - cost of sample and freight and if you are an existing client - just ask you sales consultant on 1300 303 717 if any charges will apply for the product you require.

Small print - read carefully
We like to do things differently at Promotion Products and this small print is no different. Most of competitors small print mentions that each print colour they do will attract a set up cost (from $75 - $120+GST/colour) - not here. The pricing shown on this website includes print set or is free of charge.

How long does an order take?
Most of the items we produce can be sent to you on an express basis. This may attract a surcharge. It is best to assume that most items take 2-3 week for production but please always ask us for more information about your order of Mouse Mat USB Hub.

Delivery Method
Delivery is charged additional and is based on the size or your order and the delivery destination. We send our items by the lowest cost quality carrier depending on where the item has been decorated - Sydney, Melbourne, Brisbane and Perth. Alternatively your freight account can be used instead.

Flexible payment options
EFT, Cash, Credit Cards and Cheques are all gladly accepted. Please note that Credit Card Companies do charge us for their use so on a large payment you may be charged an additional cost to cover this transactional cost.

Charity, School, Education and not-for-profit discounts on Customised IT Products
We believe that community organisations and not for profit groups play an important role in Australian community life. We seek to support such organisations whenever we can. Our pricing is recognised to be Australia's best value however we may be able to give your organisation a further discount - please just tell us what you are up to and we will see how we can help.

We look forward to helping you further
The Promotion Products Team