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Promotion Products Logo - Creating Enduring Connections
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|| FAQ ||

Frequently Asked Questions

The most commonly asked questions about promotional products answered. Have a question not shown here? Get in touch for help


Sometimes what works well for one brand will not work for another.  When choosing products put yourself in the shoes of your target recipient.  What do they value and what are their interests?

An excellent promotional product is usually practical, has good value, represent your brand and gets seen regularly.  Contact us today to speak directly with an expert who can provide effective suggestions for your situation.

First things first, most promotional products will include your organisation's logo.  

Other popular things that are added include contact details, website URL, tagline, inspirational messaging and social media handles.

We have options for expedited production and delivery of many products and will do our best to find solutions for your deadline.

Please get in touch with us now to ensure you have the most options available.  We will need to get your order into production as soon as possible.

We have a separate page dedicated to the Promotion Products Privacy Policy that you can view.

We offer undecorated samples on nearly all of our products, samples can be a great way to check the quality of a product before placing an order.  Speak with your account manager or contact us to arrange for a sample to be delivered to you.

We are based in Brisbane but have factories we utilise around Australia including Melbourne/Sydney/The Gold Coast and overseas.  So wherever you are located will always use the most efficient option available.

You can connect directly with one of our team during business hours easily via telephone (1300 303 717) or Live Chat.

Or if you have already been in contact with us, you can contact your Account Manager directly using their extension.

Alternatively, whenever you place an order or quote request we will be in contact shortly.


Delivery times differ on a product-to-product basis.  The estimated production is displayed on each product page (in working days) which after being dispatched will be delivered to your location.  Generally, most products can be dispatched in under two weeks, but we do have many options available on an express service.

If need your products by a certain time, let us know ASAP and we will give you options.

The ordering process is simple at Promotion Products.  It can be briefly summarised in 4 stages:

1. Request a quote/order online, alternatively call us on 1300 303 717.

2. Send us your logo/artwork and we will then create a proof for your approval.

3. You approve the proof and it goes into production.

4. The products are decorated with your logo and then delivered to your specified location using a reputable freight carrier.

There are a few ways you can make an order with Promotion Products

1. Request a formal quote online and we will send you pricing.  Just email back to us a confirmation of the products you would like to proceed with.

2. Order directly online with our direct order systems.

3. Contact our sales team directly by using our contact us page or calling on 1300 303 717.

While we do not show pricing for undecorated products on the website, we can still supply products unbranded in certain situations.  

You will need to enquire over the phone, and we will see what we can do to help.

You can cancel your order any time prior to the order going into production.  However, once the items have been decorated with your logo, the order can no longer be cancelled.

If you need to change your order for whatever reason, contact your account manager directly for assistance.

We are always updating our website to ensure we have competitive pricing but if you find a lower quote elsewhere we will always try to beat it, just send it through.

In fact, we have a value guarantee that if we cannot, will donate money to a charity of your choice.

Most of the time the minimum order quantity you see on a product page cannot be changed.  We advise you to call and speak with one of the team and we will help if possible.

MOQs exist because setting up the machines for printing is costly and time-consuming and would increase the cost of each item significantly.

Behind the scenes, we are working away to answer your request.  For now, you can hang ten and we will be in touch shortly.

If it has been a while and you have not received contact from us please check your junk email folder and contact us.

In the Promotional Product industry an indent order also known as a custom factory order or factory direct is when your goods are created in an offshore factory and delivered straight to you.  Indent orders have more customisation options and are usually more economical due to economies of scale.  They do however have longer production times.


To decorate your products we will need a vector file format of your logo.  If you don’t have this available send us the highest resolution of your logo available and we can redraw it for you.

You can read more about why this is the case on our Artwork requirements And Decoration Options page.

Yep, to make things easier for you we will keep your logo handy so next time you need to order we have everything ready to go.  Speeding up the process and making things easier for you.

A setup charge is a cost associated with the setup of the decorating machine.  Such as the dye, screen, plate, or mould.

But don't worry, because on all of the products we offer you will never pay an additional setup fee like some other competitors.

The maximum decoration area for each product will vary.  This information is located on each of the individual product pages.

When are were creating your artwork we will always maximise the available area for your logo to look its best.

Of course.  We have a team of skilled graphic artists that can wave their magic wand and make your logo look fantastic.

Just get in contact with us and let us know how you want it the final product to look.

Yep.  On some products, we recommend a 1 colour print as it is very economical, alternatively multi-colour printing may not be an option.

Just send us your logo and we’ll handle the rest.

We always want you to be 100% confident before these products go into production so on every order you will receive a Virtual Proof that displays the exact colour, location and size your logo will be displayed.

You can also have a vision board (virtual sample) created that gives you a photo-realistic depiction of the final products.

A maxiCOLOUR Print is a name we have at Promotion Products for items printed in full colour.  This decoration allows for any logo to be displayed in an unlimited amount of colours.


We have a strong community spirit and are always looking for ways to help those who deserve it.  One of those ways we do this is by offering a discount for all charities and Not For Profit organisations and running our "A Hand Up" program.

Let us know your situation and we’ll help however we can.

You can pay for your promotional merchandise via EFT, Visa, Mastercard or American Express.  American Express cards however will incur an additional 3.5% fee.

Nope.  Why complicate things?  On all of our products you will never pay an additional setup charge.

Shipping & Returns

We're here to make sure you are 100% satisfied with your promotional merchandise.  And before ordering can send you a physical sample and will always send an artwork proof that must be approved before any production begins.

Unfortunately, after the items have been decorated with your logo change of mind returns are not accepted.

Is your logo printed incorrectly or is there a different issue?  Let your account manager know and we will try to rectify the situation.

All orders are covered by our Two-Way Guarantee so if your logo doesn’t match the proof you have approved we will get them fixed free of charge.

We can do split delivery locations on most products.  This will be more expensive than just having them delivered to a single location, however.

We also have the capability of many individual location deliveries.  Contact us for more information regarding this.

Freight on promotional merchandise can vary significantly depending upon the size/weight of the products and where they are getting delivered to.  So most orders will have a different freight cost associated.

500 pens to Sydney for example will be much cheaper to deliver than 500 bottles of water to regional QLD.

Depending upon where the products are coming from we will use the most economical delivery courier.

Most products we offer are going to be delivered by TNT, DHL or Startrack.

Unfortunately, we usually do not ship outside of Australia.  We can sometimes deliver certain products to New Zealand (ask us for more details).

If you require your products to be delivered overseas you can use a freight forwarder.

If you are not available, you can have one of your co-workers sign for the delivery. 

In the event that no one is there, your goods will be returned to the depot.  For security reasons, we must have someone sign for your products.