Ever wonder how some startups skyrocket from obscurity to a household name seemingly overnight?
The secret often lies in creating a distinctive brand identity and fostering a loyal community.
Promotional merchandise is a powerful tool in this process, creating connections with both your staff and customers.
Let’s explore how incorporating promotional merch into your strategy can help build a thriving community around your startup.

Understanding the Power of Cult Branding
What is a Cult Brand?
- A cult brand is a product or service that has a loyal customer base that approaches fanaticism. Some characteristics of a cult brand include; a passionate community, distinctive identity, authenticity, emotional appeal, and exclusivity.
- Examples of successful cult brands in various industries include big names such as Apple, Nike, Tesla, Starbucks, Red Bull and Nintendo.
Why Aim for Cult Status?
Aiming for cult status brings significant benefits, including increased customer loyalty, enhanced word-of-mouth promotion, and strong community support. All of which are crucial for sustaining long-term success and building a devoted customer base that not only repeatedly buys your products but also actively advocates for your brand.

The Role of Promotional Merchandise in Cult Branding
Creating a Sense of Belonging
- Spotting familiar merchandise in public can create an instant connection, as these items act as symbols of a shared identity and belonging
Enhancing Brand Visibility and Recall
- For Practicality and frequent exposure, essential items like tote bags and mugs are top choices in boosting brand visibility and recall
Building Emotional Connections
- By utilising messaging and branding on your merch that resonates with your employees and customers it creates an emotional connection between your brand and their identity.
Steps to Cultivate a Cult Following with Promotional Merch
- Identify Your Core Values and Message
- To align promotional merchandise with your startup’s mission and values, start by clearly defining what your brand stands for. This step ensures that every item you choose resonates with your core message and brand’s ethos.
- To align promotional merchandise with your startup’s mission and values, start by clearly defining what your brand stands for. This step ensures that every item you choose resonates with your core message and brand’s ethos.
- Choose the Right Merchandise
- When selecting promotional items, ensure they align with your brand’s values and are both high-quality and useful. Opt for custom designs that resonate, even if they don’t always feature your logo prominently.
- When selecting promotional items, ensure they align with your brand’s values and are both high-quality and useful. Opt for custom designs that resonate, even if they don’t always feature your logo prominently.
- Engage and Involve Your Community
- Engage and involve your community by implementing strategies such as allowing customers to vote on merchandise designs or offering limited edition releases to actively involve them in the creation process, which enhances their connection to the brand and increases their investment in your products.

Example merch use cases for startups
- SWAG packs for new starters: including items such as t-shirts, hoodies, stickers and socks. Boosting morale and fostering a sense of belonging
- Event/Tradeshow Giveaways: Give away items with your logo at these events to increase brand awareness.
- Referral Incentives: Increase word-of-mouth marketing by reward those referring you.
- Customer loyalty programs: If you want to create a cult-like following your customers need to be loyal so rewarding repeat customers increases retention and loyalty.
- Brand ambassadors: Equip brand ambassadors for general awareness and product launches.

Summing Up
Promotional merchandise is a powerful tool for cultivating a cult following, offering the dual benefits of enhancing brand visibility and fostering deep emotional connections.
By carefully selecting items that resonate with the target audience and align with brand values, startups can integrate themselves into the daily lives of their followers.
This strategic approach not only boosts brand recall but also builds loyalty, community, and a strong brand presence.
Ultimately, leveraging promotional merchandise effectively can transform a startup into a beloved brand, creating a dedicated and enthusiastic customer base.
Matt has spent over eight years in Australia’s promotional products industry. As part of the Promotion Products marketing team, he manages product catalogues and content, keeping brands up to date with what’s new and what works. A contributor to the APPA Magazine, Matt brings practical insight into how quality merch helps businesses stand out.