When it comes to promotional items, cancelling an order can be tricky. In order to avoid ending up in a sticky situation, there are a few key steps to follow.

We’ve all been there – something happened, funding has fallen through, the boss changed their mind. There are a myriad of reasons as to why that order you were thinking about or have just placed might not seem like a great idea right now. So what can you do?

Firstly, take the time to choose the right item. If something isnt going to work for your promotion, but you’ve gone ahead anyway because you’re pressed for time it can lead to a lot of second guessing.

Secondly, ensure you’re happy with the details including the price! More often than not it’s the little details that someone may have missed that causes them to want to change, amend or cancel an order. If you’re not 100% happy with your order, it’s best to take the time to ensure it’s all correct before proceeding as once the order is approved we move forward very quickly!

Thirdly, we strongly advocate internal sign off prior to approval. It’s important to have the relevant decision makers on board at the outset. The reason we say this is because once you have approved your order, your dedicated Account Manager will look to proceed by sending your order details through to our factory who commence operations immediately. Once the production has started, it’s too late!

If you follow these three steps then you will have removed 99.9% of the reasons clients request a cancellation of their order. An open line of communication with your Account Manager and your relevant internal staff can make all the difference!

Nicholas Letts
Marketing Manager – Promotion Products


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